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PRIVACY POLICY

** Privacy Policy for Metanoia Café and Dessert Bar LTD.**

Effective Date: JANUARY 02 2025

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This Privacy Policy (the “Policy”) governs the manner in which Metanoia Café and Dessert Bar Ltd. (hereinafter referred to as “Metanoia,” “we,” “us,” or “our”) collects, uses, maintains, and discloses personal information from users (each, a “User”) of the website www.metanoiacafe.ca (the “Website”). By accessing or using the Website, you (“User” or “you”) acknowledge that you have read, understood, and agree to be bound by this Policy.

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1. Collection of Personal Information

Metanoia is committed to ensuring transparency in how we collect personal information. Personal information refers to any data that identifies an individual directly or indirectly, such as name, contact details, payment information, or online identifiers. We may collect personal information from Users in the following ways:

  • Information Provided Voluntarily:

    • When Users create an account, register, or subscribe to services on the Website.

    • During the purchase of products or services, including providing payment and billing details.

    • When subscribing to newsletters, promotions, or participating in surveys or customer feedback forms.

    • By communicating with us via email, phone, or other channels, including customer service interactions.

  • Information Collected Automatically:

    • Cookies and Tracking Technologies: We use cookies and other tracking tools to gather details such as IP addresses, device information, browser type, and operating system.

    • Usage Data: Interaction data, such as time spent on the Website, pages viewed, and clickstream data.

    • Geolocation Data: Information about your location when accessing the Website, where enabled.

  • Third-Party Sources:

    • Information shared with us by social media platforms or other integrated services when you engage with Metanoia through those platforms.

    • Information obtained from payment processors, marketing services, or other third-party vendors.

All collected data is subject to this Policy and applicable privacy laws.

2. Use of Personal Information

Metanoia collects and uses personal information solely for legitimate business purposes. These purposes include, but are not limited to:

  • Transaction Processing:

    • To process and fulfill orders, confirm payments, and provide order updates.

    • To deliver products or services purchased through the Website.

  • Customer Support and Communication:

    • To respond to inquiries, resolve complaints, and provide customer service.

    • To send transactional emails, including order confirmations, receipts, and account updates.

  • Marketing and Promotions:

    • To send newsletters, promotional offers, and updates about our products and services, subject to obtaining the User’s explicit consent where required by law.

    • To conduct surveys, contests, or promotional campaigns to improve engagement.

  • Website Improvements and Analytics:

    • To analyze user behavior and preferences to enhance the Website’s functionality and user experience.

    • To personalize content and recommendations based on User interactions.

  • Compliance and Legal Obligations:

    • To comply with applicable laws, regulations, or legal processes.

    • To protect the rights, safety, and property of Metanoia, its Users, or others.

  • Fraud Prevention and Security:

    • To detect, investigate, and prevent fraudulent transactions, unauthorized access, or other illegal activities.

    • To ensure the integrity and security of the Website and related systems.

Personal information will not be used for purposes other than those outlined in this Policy without obtaining prior consent from the User.

3. Third-Party Payment Processing

Metanoia partners with reputable third-party payment processors to handle all payment transactions securely. These processors adhere to industry standards for payment processing and are required to comply with applicable privacy and data protection laws. When Users make a payment through the Website:

  • Secure Data Transmission:

    • All payment details, including credit card information, are encrypted and securely transmitted directly to the payment processor using secure socket layer (SSL) technology or equivalent.

  • No Retention of Financial Information:

    • Metanoia does not collect, store, or retain Users' financial information (such as credit card details). This information is provided directly to the payment processor.

 

  • Fraud Prevention:

    • Metanoia disclaims all legal liability for payment transactions and places full responsibility on the payment processors. Any suspected fraudulent activity, transaction delays, cancellations, or flags are actions managed solely by the payment processors and do not involve or legally impact Metanoia. Users acknowledge that such issues are governed by the terms and conditions of the payment processor and not Metanoia.

  • User Responsibility:

    • Users are encouraged to review the payment processor’s privacy policy before completing a transaction to understand how their data will be handled.

Disclaimer: While Metanoia selects payment processors with strong security measures, we disclaim any liability for unauthorized access, breaches, or misuse of financial information occurring on the part of the payment processor. Users acknowledge that payment transactions are at their own risk and are governed by the terms and conditions of the payment processor.

4. Third-Party Hosting and Data Security

The Website is hosted by a third-party service provider (the “Hosting Provider”), and as such, Metanoia relies on the Hosting Provider to maintain the security of the Website and any data stored on its servers. While Metanoia takes reasonable measures to ensure the integrity and security of personal information transmitted through the Website, we cannot and do not guarantee the security of data transmitted to or from the Website, nor do we guarantee that the Hosting Provider’s systems are immune to breaches, hacks, or other unauthorized access.

Disclaimer of Liability for Third-Party Data Breaches: By using the Website, you acknowledge and agree that Metanoia shall not be held liable for any security breaches, data losses, or other unauthorized access to personal information that occurs as a result of the Hosting Provider’s actions, omissions, or failures. Metanoia expressly disclaims any responsibility for damages, including but not limited to direct, indirect, incidental, consequential, or punitive damages, resulting from data breaches, hacks, or other security incidents involving the Hosting Provider.

5. Disclosure of Personal Information

Metanoia will not sell, trade, or rent Users' personal information to third parties. However, we may disclose personal information to third-party service providers for the purpose of providing services on our behalf, such as payment processing, Website hosting, and customer support. These third parties are required to handle such information in compliance with applicable privacy laws and are prohibited from using it for any purpose other than to provide the specified services.

We may also disclose personal information if required by law, or in good faith belief that such action is necessary to comply with a legal obligation, protect our rights, investigate fraud, or respond to governmental or regulatory inquiries.

6. Retention of Personal Information

Personal information collected will be retained only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. Once the information is no longer needed, it will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

The Website may use cookies and other tracking technologies to enhance the User experience and collect non-personal information. Users may choose to configure their web browsers to refuse cookies or notify them when cookies are being sent. However, disabling cookies may affect the functionality of certain features of the Website.

8. Limitation of Liability

To the fullest extent permitted by law, Metanoia disclaims any and all liability, including but not limited to liability for:

  • Any damages or losses arising from the use of, or inability to use, the Website;

  • Any unauthorized access to or alteration of User data;

  • Any breaches, hacks, or other security incidents involving third-party service providers, including the Hosting Provider or payment processors.

Under no circumstances shall Metanoia be liable for any indirect, consequential, incidental, or punitive damages, even if Metanoia has been advised of the possibility of such damages. Users agree that the sole and exclusive remedy for any claim related to the use of the Website or this Policy is to discontinue the use of the Website.

Metanoia takes reasonable steps to mitigate risks related to the functionality and security of its Website, including implementing industry-standard security measures. Despite these efforts, Users acknowledge that no system can be completely secure, and they use the Website at their own risk. Metanoia’s liability, if any, shall not exceed the amount paid by the User, if applicable, for accessing the Website or related services within the preceding six months.

9. User Rights

In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws, Users have the right to:

  • Request access to their personal information held by Metanoia;

  • Request corrections to any inaccuracies in their personal information;

  • Withdraw consent to the use or disclosure of their personal information, subject to legal and contractual restrictions;

  • Request the deletion of personal information, where applicable.

To exercise any of these rights, Users may contact Metanoia at:

Email: headoffice@metanoiacafe.ca
Address: 110 Marine Parade Drive, Unit 7, Etobicoke, Ontario M8V 0B6

10. Modifications to This Privacy Policy

Metanoia reserves the right to amend or update this Policy at any time without prior notice. Any changes will be posted on this page with an updated "Effective Date." Continued use of the Website after any modifications constitutes acceptance of the revised Policy.

11. Contact Information

If you have any questions or concerns regarding this Policy or the handling of your personal information, please contact us at:

Metanoia Café and Dessert Bar Ltd.
Email: headoffice@metanoiacafe.ca
Address: 110 Marine Parade Drive, Unit 7, Etobicoke, Ontario M8V 0B6

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